The Ice Cream Maker

Quality is an on-going process. It starts from being committed, doing things bottom of the heart, involving people around you (both professional and personal circle including customers) and making improvement a habit.

Sounded simple?

Well, "The Ice Cream Maker", by Subir Chowdhury, made it so simple to understand quality. It was an excellent book that one can finished within 2 - 3hrs. The illustration used was plain vanilla of a company being turned around through listening to their customers and getting their act together to improve product quality and give the customer what they want.

1. Acknowledgement that there is room for improvement
2. Create an environment of trust and transparancy
3. Make commitment to continuous improvement
4. Listen to stakeholders
5. Involve stakeholders in making improvement
6. Encourage and reward improvement attitude
7. Accept feeback and constructive criticism

A simple book but a good lesson learnt!